FAQS

FREQUENTLY ASKED QUESTIONS

WHERE ARE YOUR QUILT COATS MADE?

All of our quilts are either hand made in our home studio or with a local manufacturer in Scarborough, Ontario. We source materials from either local thrift shops, through Facebook Marketplace or, they are donated to Born Yesterday. 

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

We make small batch, one-of-a-kind ready to ship pieces, with the exception of our custom orders. The production time for quilt coats and vests is 4-6 weeks.  Ready to ship items are shipped right away.  You'll receive an email with tracking info as soon as your order is finished and on the way!

CAN I WASH MY QUILT COAT?

Yes! Most of our quilt coats and other items are machine washable.  Check out our Care page for specific instructions on how to care for each product.

HOW DO I FIGURE OUT MY QUILT COAT SIZE? (CURRENTLY BEING UPDATED)

You can refer to the measurements on our Size Guide and see the difference between each size in our Sizing page here. If you're not sure or still have any questions, please reach out to hello@bornyesterday.ca and we'd be happy to help!

DO YOU TAKE CUSTOM ORDERS?

We are currently taking commissions for custom quilt coats and vests at this time - we love working with clients to create custom pieces for you! Fill out a Custom Request Form  on our Custom page.

WHAT CARRIER DO YOU SHIP WITH?

We ship with Canada Post, UPS and Purolator.  Once your order is in the mail, you'll receive an email with tracking information and your package will usually arrive within 2-3 business days.

For more information, check out our Shipping + Returns page.

DO YOU ACCEPT RETURNS?

Yes! Returns or exchanges can be requested within 3 days of receiving your item. Once approved, the piece must be sent back within 10 days. Customers are responsible for return shipping costs, including duties and taxes.

Custom and sale items cannot be returned.

DO YOU OFFER REFUNDS?

Because each piece is handmade and one-of-a-kind, we are unable to offer refunds.

IS YOUR PACKAGING RECYCLABLE?

We're proud to ship our products in completely plastic-free packaging.  We use plastic-free, 100% compostable mailers made from PBAT and corn starch, recyclable bamboo shipping boxes, eco-friendly kraft tape, 100% recycled kraft mailers, and paper packaging materials that are made to be easily recycled in your home compost bin.

ARE YOU HIRING?

We aren't hiring at the moment, but we'll be sure to announce any open positions on our website and on Instagram. 

WOULD YOU LIKE TO PARTNER OR COLLABORATE?

We value collaboration and the opportunity to create meaningful work together. Whether you are a photographer, stylist, or content creator, we welcome the chance to explore partnerships. Please contact us at hello@bornyesterday.ca

Or connect with us on Instagram @bornyesterdayinc — we look forward to hearing from you.